Mystery guest / mystery experience
Mystery Guest
We experience your business from the customer’s point of view – so you can see what your guests really see.
Depending on the project, this can include
- Enquiry & bookingHow quickly and clearly you respond
- CommunicationConfirmation, pre-arrival information, tone
- Arrival & welcomeFirst impression, parking, reception, waiting
- Accommodation & housekeepingCleanliness, comfort, details, maintenance
- Restaurant & serviceWelcome, menu, service flow, attentiveness
- Staff interactionFriendliness, knowledge, problem handling
- Departure & follow-upCheck-out, bill, thank-you, review request
Supportive, not critical
The objective is not to criticise staff. It is to understand what the guest experiences and where improvements can be made – so your team can do their best work, and guests notice it.
Ready to go deeper?
Tailored pricing based on property size, location, scope and level of review. Tell us about your business and we’ll prepare a proposal.