The Guest Insight
Analytics on a laptop screen

Free 10-minute online hospitality check

Let us take a look before you pay for a full audit

Send us your website and links. We review your business from the outside – the way a potential guest does.

Reviewing a printed report next to a laptop

What you receive

  • 3 things working wellWhat guests already like – keep doing it
  • 3 things we would improveClear, practical and prioritised
  • 1 quick winSomething you can fix this week
  • 1 opportunity you may be missingBookings, reviews, communication or visibility

What we look at

Website & mobile

Can a guest understand you in seconds, on a phone?

Booking journey

How easy it is to check availability, enquire or book

Contact & communication

Phone, email, WhatsApp, forms – and how fast you reply

Offers & pricing

Are they clear, current and convincing?

Google & visibility

Your Google Business Profile and how you appear locally

Reviews

Patterns, replies and what the next guest reads first

Photos & social media

Do they build trust – or look inactive?

Trust signals

The small things that make a guest feel safe booking

This is not a full professional audit. It is a simple way for you to see how we work. If you would like us to go deeper, we can prepare a full hospitality audit proposal.

Free, no obligation

Request your free analysis

Send us your website and links. We’ll take a first look and tell you what we would improve.

What would you like us to review?

Confidential. A real person reads every enquiry – no bots, no obligation.

I want a free online analysisI want a hotel / guest experience auditI want a mystery guest visitI want to improve our reviewsI want more direct bookingsI want the Black Friday offer