The Guest Insight
Web design workspace with two monitors

Hospitality website & digital journey review

Website & Digital Journey Review

Is your business losing enquiries because of small details? We review your website and booking journey through a guest’s eyes.

Web design workspace with two monitors

The questions we answer

  • Does the website explain what you offer?Within seconds, on a phone
  • Are booking buttons obvious?And do they work on every page?
  • Are prices and offers clear?Including cancellation information
  • Are the photos convincing?Honest, recent and well chosen
  • Is the story emotional?Does it make a guest want to stay?
  • Is trust established?Reviews, contact details, policies
  • Is contact easy?Phone, WhatsApp, email, forms
  • Does the booking journey create friction?Extra steps, confusion, surprises
  • Are important questions answered?Parking, check-in, breakfast, accessibility

There is a big difference between a beautiful website and a website that actually helps sell. We explain what we find in simple language – and what to do about it.

Ready to go deeper?

Tailored pricing based on property size, location, scope and level of review. Tell us about your business and we’ll prepare a proposal.

I want a free online analysisI want a hotel / guest experience auditI want a mystery guest visitI want to improve our reviewsI want more direct bookingsI want the Black Friday offer