Full hospitality audit
Full Hospitality Audit
A much deeper look at your business – online, on site and behind the scenes – with a clear, prioritised improvement plan.
What a full audit can cover
We agree the scope with you first, based on your property, your guests and your objectives.
Online & digital
Website, mobile, booking journey, direct booking opportunities, Google Business Profile, OTAs, social media, photos, offers, pricing presentation, contact forms and response journey.
Guest journey
Search, enquiry, booking, confirmation, pre-arrival, arrival, reception, room, housekeeping, food & beverage, problem handling, check-out, post-stay, review request, repeat booking.
Operations
Reception, housekeeping, service flow, communication between departments, consistency, standards and practical processes.
Reputation
Google, TripAdvisor and OTA reviews, recurring complaints and compliments, response quality and missed opportunities.
Marketing & sales
Brand presentation, story, emotion, offers, pricing communication, photography, social media and booking calls to action.
What you receive
- Clear findingsWhat guests see, feel and write about you
- PrioritiesWhat to fix first, what can wait
- Practical actionsFor reception, housekeeping, F&B, marketing and management
- StrengthsWhat already works – so you protect it
- Optional implementation supportWe can help your team put it in place
Ready to go deeper?
Tailored pricing based on property size, location, scope and level of review. Tell us about your business and we’ll prepare a proposal.