Large hospitality brands spend a lot on guest experience. You don’t need their budget to use the principles behind what works.
## 1. The same information everywhere
Prices, hours, policies and photos match on the website, Google and every platform.
## 2. A pre-arrival message
A short, friendly message before arrival with directions, parking, check-in time and who to contact.
## 3. A standard for the first impression
What a guest should see, hear and smell in the first minute – written down, shared with the team.
## 4. A simple recovery rule
When something goes wrong, the team knows what they can offer without asking a manager.
## 5. A review request that feels personal
A thank-you message after departure, with a direct link to leave a review.
These are practical, low-cost changes – and guests notice them.